Client reference 1

Business Problem
A major Bank had a number of business analysts requiring training in the use of BusinessObjects, in order to create reports for other users, some of whom would view them using WebIntelligence. The background of the analysts including some prior experience with BusinessObjects and other analytical tools suggested they would prefer a faster pace than is usual for end user Training, and that they would have some advanced questions such as about the overall architecture of the toolset. The analysts came from different business departments so they had a variety of data requirements.

Acuma Solution
A tailored delivery was chosen to match the needs of the analysts, a three-day private training event encompassing a selection of course modules chosen from the end-user courses in BusinessObjects and WebIntelligence. As the analysts were expected to learn quickly, more modules were selected than is usual for the three days, with those modules from the advanced Report Creation workshop being prioritised so the course instructor could include the most important ones if time allowed. Due to there being no common data requirements, a standard generic training database was used, but the analysts were encouraged to think about how to apply the course theory to their own areas, and the delivery style was flexible to allow time for interaction and to answer the large number of questions arising.

Customer quote
“Following the three days I have had nothing but positive feedback from all the delegates. Everyone feels they have gained a lot despite coming to the course with different levels of previous exposure and experience of BusinessObjects. We appreciate that it may be difficult to teach such a diversified group, however, this was managed to our greatest satisfaction.”

Client reference 2

Business Problem
A major Finance organisation was implementing BusinessObjects as part of a planned project development and roll-out, and 30 end users required training in use of the tool, use of predefined reports and the working environment, and use of the local universe for creating ad hoc reports. The project timescales meant that training in the tool was needed for two distinct phases of the project, one of which was before the universe design had been completed.

Acuma Solution
A standard delivery was chosen due to the timescale issues and the lack of availability of the final universe. A two-day private training event was delivered encompassing the standard two-days of end-user courses in BusinessObjects. This was repeated three times for 10 users at a time. This enabled the users to gain skills necessary to support the earlier phase of the project. When the universe was near to being completed, an Acuma Training consultant worked closely with the organisation to provide advice on the universe design, and to develop a further skills transfer workshop day to enable each set of users to gain familiarity with the universe and working environment. This was entitled “Hitch-Hikers Guide to the Universe”.

Client reference 3

Business Problem
A major Insurance Society had a number of marketing analysts who wanted to use BusinessObjects for complex ad hoc queries to identify target groups for marketing campaigns. All but two had previously attended two days of standard BusinessObjects end user training, approximately a year ago, and had been using the tool intermittently since. The other two had seen the tool and used similar tools before. Training was necessary to enable this group of analysts to make best use of the tool to set up their campaigns.

Acuma Solution
A tailored integrated delivery was chosen, to match the needs of the analysts, with a one -day private training event encompassing a selection of course modules chosen from the end-user courses in BusinessObjects. Some topics chosen were refresher training for the majority, and aimed at bringing the two new users up to speed. Most topics chosen were based around querying, including complex queries from the Advanced Report creation course. The training was customised to include workshop exercises on the company’s own marketing universe, using a cut down version of their database ported to the training machines. This enabled all analysts to practice creating more complex queries during the workshops, and ensured each trainee gained benefits experimenting with the data even where their past experience with the tool meant they completed the exercise more quickly than some others.